(form: http://www2.truecorp.co.th/en/csr_policy.aspx?)

CSR Policy

In pursuance of and in accordance with the Corporate Governance Policy of the Company, the Board of Directors has adopted the Corporate Social Responsibility Policy as follows:

Environment

We believe in protecting the environment and conservingresources through proper management of water, energy,fuel and paper consumption across our operations.
  • Meeting environmental and conservation standards
  • Energy conservation

Customers

We believe in providing high standards of customer service,responsible marketing, and socially-responsible investment,products and services. This includes meeting customers’ special needs.
  • Commitment to customer service
  • Right to privacy
  • Socially responsible investment, products and services,e.g. improving communications for the hearing-impaired

Employees

We believe in providing a workplace that operates according to our Employee Code of Conduct and CSR Policy. Wealso believe that our training and development shouldenable our people to match their career goals and therequirements of their jobs.
  • Code of Conduct is upheld
  • Training and development

Suppliers

We believe in using suppliers who are socially and environmentally responsible.
  • Use of socially responsible suppliers

Shareholders and Investors

We believe in communicating timely, equally and transparently with our shareholders and investors.
  • Disclose accurate and sufficient information toour shareholders and investors equally, in a timelyand transparent way through easy-to-access channels

Governance and Ethical practice

We believe in maintaining and improving ethical standardsand practice, including public disclosure, insider tradingrestrictions, good corporate governance and efficient riskmanagement strategies.
  • Good corporate governance
  • Restrictions on insider trading
  • Transparency
  • Public disclosure

Community

Business cannot be conducted without a strong communityso community involvement and sustainable business practices go hand in hand. This includes initiating and supporting community and school-based education programs, andnarrowing Thailand’s digital divide. It also includes helpingthe public following natural disasters and other crises.
  • Supporting the community via education and training
  • Encouraging the narrowing of Thailand’s digital divide
  • Helping the public following natural disasters

Tools
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